From the archive

An apology without change is permission to do it again

Fix what you can. Return it. Finish it. Give notice. Accept the refusal. Investigate why the promise failed another encounter with reality. And don't declare yourself a good person at the end of the conversation. That's not the question that needs answering right now. I'd like an apology to be the last one because you no longer have to apologize for the same fucking thing, rather than because you were beautifully forgiven.